Shipping & Return Policy

Shipping Policy

🌍 Do you ship worldwide & how much does shipping cost?

Yes! We ship worldwide. All orders include FREE shipping with tracking — both in the USA and internationally.
✅ No shipping cost
✅ No sales tax

⏳ Processing & Shipping Times

  • Processing time: Orders are processed within 2–4 business days before shipping.

  • Estimated delivery times:

    • USA & Canada: 6–12 business days

    • Europe: 8–14 business days

    • Oceania: 8–14 business days

🔎 Where can I find my tracking number?

Once your order ships, you’ll automatically receive an email with your tracking number.
If you haven’t received it, or the number doesn’t seem to work — don’t worry. Just contact us and we’ll fix it right away.

📩 Email: support@vilopad.com

🚚 Unexpected Delays

In rare cases, delivery may take longer than the estimated time. If your package is taking too long, please contact us — we’ll assist you and do everything possible to resolve the situation.

↩️ Returns

We offer a flexible return period starting from the date you receive your order.

  • Standard processing time for returns: up to 14 business days

  • During busy seasons, processing may extend up to 30 business days

📩 For any return inquiries, please email us at support@vilopad.com

✨ At Vilopad, our priority is to ensure your order reaches you safely and on time. Thank you for shopping with us!